Cancellation and Refund Policy
This Cancellation and Refund Policy applies to all purchases made through mautradingllc.com, operated by Muhammad Arsalan and Umair Trading LLC (“Company,” “we,” “our,” or “us”). By placing an order on our website, you acknowledge that you have read, understood, and agreed to this policy.
Our goal is to ensure a fair, transparent, and customer-friendly return and refund process while maintaining the quality and hygiene standards required for apparel products.
1. Order Cancellation Policy
1.1 Cancellation Before Dispatch
Customers may request order cancellation within 24 hours of placing the order, provided the order has not yet been processed or dispatched.
To request cancellation, you must contact our customer support team with your order number. Once confirmed, the full order amount will be refunded to the original payment method within the applicable processing time.
1.2 Cancellation After Dispatch
Orders cannot be cancelled once dispatched. If you no longer wish to receive the product after dispatch, you may initiate a return after delivery in accordance with our return policy outlined below.
Muhammad Arsalan and Umair Trading LLC reserves the right to cancel an order at its discretion in cases of:
Stock unavailability
Pricing or listing errors
Suspected fraudulent activity
Incomplete or incorrect customer information
In such cases, a full refund will be issued.
2. Return Policy
2.1 Eligibility for Returns
Returns are accepted within 30 days from the date of delivery, subject to the following conditions:
Items must be unused, unwashed, and unworn
Original tags, labels, and packaging must be intact
Items must be free from stains, odors, or damage
For hygiene and safety reasons, certain items (such as intimate apparel or clearance items) may not be eligible for return unless defective.
2.2 Non-Returnable Items
The following items are non-returnable:
Items marked as Final Sale
Customized or altered garments
Gift cards or promotional items
3. Return Process
To initiate a return, customers must:
1. Contact our support team within the return period with order details
2. Receive return authorization and instructions
3. Ship the product back using a trackable courier service
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an incorrect item shipped by us.
We strongly recommend retaining proof of return shipment. Muhammad Arsalan and Umair Trading LLC is not responsible for lost or damaged return shipments.
4. Refund Policy
4.1 Refund Processing
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within 7–10 business days. Actual credit time may vary depending on your bank or payment provider.
4.2 Partial Refunds
Partial refunds may be issued if:
Items are returned in used or damaged condition
Original packaging or tags are missing
Items are returned outside the specified return window
5. Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photographs and order details.
Upon verification, we may offer:
A full refund
A replacement product (subject to availability)
Store credit
In such cases, Muhammad Arsalan and Umair Trading LLC will cover return shipping costs where applicable.
6. International Returns
As we ship internationally from Oman, return shipping times and costs may vary based on your location.
Please note:
Customs duties, taxes, and shipping charges are non-refundable
Delays caused by customs authorities are beyond our control
Returned items must comply with customs regulations of Oman
7. Refund Method
Refunds will be issued using the same payment method used at the time of purchase. We do not process refunds to alternative accounts or payment methods.
If the original payment method is no longer available, we may issue store credit at our discretion.
8. Chargebacks and Payment Disputes
Customers are encouraged to contact Muhammad Arsalan and Umair Trading LLC before initiating a chargeback or payment dispute. Unauthorized chargebacks may result in account suspension or refusal of future orders.
9. Policy Amendments
We reserve the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
10. Contact Information
For cancellations, returns, or refund inquiries, please contact:
Muhammad Arsalan and Umair Trading LLC
📧 Email: support@mautradingllc.com