Shipping Policy
This Shipping Policy applies to all orders placed through mautradingllc.com, operated by Muhammad Arsalan and Umair Trading LLC (“Company,” “we,” “our,” or “us”). By placing an order on our website, you agree to the terms and conditions outlined in this Shipping Policy.
We aim to deliver your orders safely, efficiently, and transparently while complying with international shipping regulations.
1. Shipping Locations
Muhammad Arsalan and Umair Trading LLC ships western ladies garments internationally from Oman to the following regions:
United States
United Kingdom
European countries
We do not currently ship to PO Boxes, APO/FPO addresses, or restricted locations. If your location is not serviceable at checkout, delivery may not be available at that time.
2. Order Processing Time
All orders are processed within 1–3 business days, excluding weekends and public holidays in Oman.
Once your order has been processed, you will receive an order confirmation and shipping notification email containing tracking details. Processing time does not include shipping transit time.
During peak seasons, sales events, or due to unforeseen circumstances, processing times may be extended. We appreciate your understanding during such periods.
3. Shipping Methods and Carriers
We use reliable international courier and logistics partners to ensure safe and timely delivery. Shipping methods may vary based on destination, order size, and carrier availability.
Shipping options and estimated delivery timelines will be displayed at checkout.
4. Estimated Delivery Time
Delivery times are estimates and may vary due to factors beyond our control, including customs clearance and local carrier delays.
Estimated delivery timelines:
United States: 7–14 business days
United Kingdom: 8–16 business days
Europe: 8–18 business days
These timelines begin once the order has been dispatched.
5. Shipping Charges
Shipping charges are calculated at checkout based on:
Destination country
Weight and size of the package
Selected shipping method
Any applicable shipping fees will be clearly displayed before order confirmation.
6. Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Important notes:
These charges are not included in product or shipping prices unless explicitly stated.
Customers are solely responsible for paying any customs duties or taxes.
MAU Trading LLC does not control or estimate customs charges.
Failure to pay customs fees may result in delayed delivery, returned packages, or abandonment of the shipment. Refunds will not be issued for packages refused due to unpaid customs duties.
7. Tracking Information
Once your order has shipped, tracking details will be sent to your registered email address.
Tracking updates may take 24–48 hours to appear after dispatch. For international shipments, tracking information may update intermittently depending on carrier systems.
8. Delivery Issues and Delays
While we strive to meet estimated delivery timelines, delays may occur due to:
Customs inspections
Carrier operational delays
Weather conditions
Incorrect or incomplete address information
Muhammad Arsalan and Umair Trading LLC is not responsible for delays caused by third-party carriers or customs authorities. However, our support team will assist in tracking and resolving delivery issues wherever possible.
9. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping details at checkout.
If an order is returned due to an incorrect or incomplete address:
The customer may be responsible for reshipping costs
Refunds may be issued minus shipping charges
10. Lost, Stolen, or Damaged Shipments
If your package is lost or arrives damaged:
Contact our support team within 48 hours of delivery
Provide order details and supporting evidence (photos, if applicable)
We will coordinate with the shipping carrier to investigate and resolve the issue. Replacement or refund decisions will be made after investigation completion.
11. Partial Shipments
In rare cases, orders may be shipped in multiple packages. If this occurs, tracking details will be provided for each shipment.
12. International Shipping Compliance
Customers agree to comply with all applicable import/export laws and regulations of their destination country.
Muhammad Arsalan and Umair Trading LLC reserves the right to cancel or refuse shipments that violate international trade restrictions or carrier policies.
13. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect upon posting on this page. Continued use of the website constitutes acceptance of the updated policy.
14. Contact Information
For shipping-related inquiries, please contact:
Muhammad Arsalan and Umair Trading LLC
📧 Email: support@mautradingllc.com